Although Lotusmiles powered by iCruise - the cruise partner of Vietnam Airlines takes all care in informing members and guests of the most up to date and correct information, it remains the responsibility of clients to ensure that they are familiar with all terms and conditions relating to individual travel products, visa and immigration, health and customs requirements associated with their travel.

Following is an overview of general items for you to consider in relation to your travel, however the overview may not be absolute in its content and clients must thoroughly check all details in regard to their travel plan. Lotusmiles is happy to assist you in regard to any clarifications or other information you require.

All reservations are made in accordance with current schedules. Any change in scheduling or delays and the resulting impact on arrangements are not the responsibility of Vietnam Airlines..

Quotes are generally valid for 24 hours, however, please check at time of enquiry.

The amounts displayed exclude any credit card merchant fee surcharges.

Cruises are subject to price and schedule change without notice and subject to availability.

Terms and conditions apply to all bookings. It is the responsibility of the client to request and familiarise themselves with the terms and conditions for their particular travel.

Your booking may be cancelled if the deposit and / or final payment is not received by the required date stipulated by the supplier.

It is the responsibility of the client to ensure booking details are correct and all passenger names are correct and match passports. Name changes and booking changes incur penalties.

All government fees, port charges, surcharges and taxes are subject to change without notice until final payment is made, and tickets have been issued.

Cancellation and amendment fees apply to all bookings once a deposit has been received.

It is the responsibility of the client to ensure they are aware of the latest travel advice issued by the Australian Government and the latest health information for the destinations they are travelling. Information can be found at:

The department of foreign affairs and trade: www.dfat.gov.au.

Travel Doctor: www.traveldoctor.com.au.

Lotusmiles powered by iCruise strongly recommends that clients purchase adequate travel insurance cover for their destinations.

Earning miles with Lotusmiles powered by iCruise

Miles are earned by Lotusmiles members at a rate of 3 Points per US$1 spent on the cruise fare booked through the Lotusmiles powered by iCruise channel including the website , the website enquiry form or chat or phone number (+61755010797) (the “Booking Channels”). Any additional or other costs associated with or incidental to the cruise fare will not earn miles, including any port charges, government taxes, travel insurance, food and beverage, gratuities, onboard spend or shore excursion costs.

Lotusmiles members must provide their Lotusmiles member number to Lotusmiles powered by iCruise at the time of making the reservation or within 30 days of completing their reservation. The first and last name entered on the booking of the lead passenger must match that of the Lotusmiles member number for miles to be credited. Only one Lotusmiles member per booking will earn Lotusmiles miles. Lotusmiles miles will be credited to your Lotusmiles account approximately within 30 days of the successful completion of your cruise. Full Lotusmiles miles earning terms and conditions can be viewed at https://lotuscruise.vietnamairlines.com/terms.

Lotusmiles powered by iCruise sells cruises and cruise ancillary products available via the Booking Channels.

Lotusmiles powered by iCruise will handle your personal information in accordance with its privacy policy. Vietnam Airlines will handle your personal information in accordance with its privacy policy.

Lotusmiles powered by iCruise and Vietnam Airlines reserve the right to change or withdraw this offer at any time.

Vietnam Airlines Lotusmiles membership terms and conditions apply.

Lotusmiles powered iCruise is facilitated by Our Vacation Centre Pty Ltd (OVC). ABN: 54 105 542 176. Travel licence No. 3008099.

The Terms and Conditions contained within are to be read in conjunction with our Reservations Process and Conditions which can be viewed at https://lotuscruise.vietnamairlines.com/reservations-process-and-conditions. or contact Our Vacation Centre.